Effective Date: 31/10/24
Thank you for shopping at Eye Ease Light! We aim to ensure you are completely satisfied with your purchase. This Refunds and Returns Policy outlines the conditions, process, and timeframes for returning items purchased from Eye Ease Light.
1. Return Eligibility
Items purchased from Eye Ease Light are eligible for return within 30 days of the delivery date if they meet the following conditions:
- The item must be unused and in its original condition.
- The item must be in the original packaging with all tags, labels, and accessories.
- Proof of purchase (order number, receipt, or confirmation email) must be provided.
Non-Returnable Items
We do not accept returns for items that are damaged due to misuse, items marked as “final sale,” or items that are not in original condition.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at anoquest@yahoo.com within 30 days of delivery with your order number and reason for the return.
- Receive Instructions: We will respond within 2 business days with return instructions, including the return shipping address.
- Ship the Item: Package the item securely and ship it back using a trackable shipping method. You are responsible for return shipping costs.
3. Return Shipping Costs
Return shipping costs are the responsibility of the customer, and we recommend using a trackable shipping method to ensure safe delivery. We are not liable for items lost or damaged during return shipping.
4. Refund Process
Once we receive your returned item and verify its condition, we will process your refund within 5-7 business days. Refunds are issued to the original payment method.
- Original Shipping Fees: Please note that original shipping fees are non-refundable.
- Partial Refunds: If an item is returned in less than original condition (e.g., missing parts or damaged), we may issue a partial refund.
5. Exchange Policy
We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item.
6. Defective or Damaged Items
If your item arrives damaged or is defective, please contact us within 7 days of delivery. We will provide instructions for returning the item at no additional cost to you and arrange for a replacement or full refund once the item is received.
7. Late or Missing Refunds
If you haven’t received a refund within the expected timeframe, please check with your bank or payment provider, as processing times may vary. If you still need assistance, please contact us at anoquest@yahoo.com.
8. Contact Information
If you have any questions about this Refunds and Returns Policy, please reach out to us:
Gamerzone Ltd
Email: anoquest@yahoo.com
Address: 00101-100492, Nairobi, Kenya
This policy was last updated on 31/10/24.